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PGDT :: Enhancing Customer Servcie at all Levels
   
 
R-net Wheelchair Control System
VR2 Wheelchair Control System
VSI Wheelchair Control System
S-Drive Scooter Controller
X25/X30 Motor Controller
Sigma Series
Access - Aerial Work Platform Control System
Trio+ Floorcare Machine Controller
I-Drive Motor Controller
Solo Motor Controller
 

Customer Services


PGDT have two comprehensive, fully equipped repair facilities that offer a dependable service, should it be required. One in the UK and one in the USA. Both facilities are equipped with full calibration test equipment required to ensure quality of service and repair.

Accredited Customer Services Partners

We can offer additional assistance through Accredited Customer Services Partners, who are able to offer a service exchange and refurbishment service on a range of PGDT products. For a list of the current Accredited Partners and Centers please....click here

PGDT Facilities

Our expertise allows us to provide a repair service on past and present products, and to advise of alternative up to date products where appropriate. Full calibration equipment allows us to accurately re-calibrate any returned unit, thereby ensuring any replaced parts operate within their required specifications and tolerances. This allows us to assure our Customers of a high level of quality of service, which is an absolute necessity for safety critical, medical products. To this end, we recommend that if a fault occurs on one of our controllers, that the unit should be returned to PGDT for servicing and repair to the original manufacturing standard. Many of our products have simple onboard diagnostic facilities. To establish whether a fault is likely to be attributable to the controller please....click here

As we specialize in the repair and manufacture of PGDT products only, our staff are fully trained in the diagnosis, testing and repair of all of our products. This ensures quality of service in:
  • Repair
  • Testing & Calibration
  • Turn-around-time
  • Cost of a repair
  • Communication
Our Services Include:
  • Free estimate prior to repair upon request
  • A repair service on past & present PGDT products
  • Testing & Calibration
  • A cosmetic refurbishment service
  • 6 months, full warranty on all repairs
  • Honor of any outstanding manufacturer's warranty
  • Full traceability on all items repaired
  • An alternative, re-manufactured unit if available
  • Full re-calibration, full functional check and drive test to ensure reliability
Repair Costs:

Our service ensures we only charge for the parts used to repair the fault & the time taken to do the repair unless additional services are requested. Therefore, our repair prices are on an individual basis, but if required a quote before repair can be given.

Turn-around Time:

We strive to meet the following internal turn around times (dependent on demand):
  • Batches of less than 5 units = < 5 working days.
  • Batches of 5-10 units inc.     = < 10 working days.
  • Batches of 10+ units              = as low as possible.
RETURN OF GOODS:

We use well-known carriers that enable us to provide next day deliveries (dependent on distance) & can provide a 'fast track' service on an individual return through our repair & delivery services if required at no additional costs (Dependent on demand).

If required, our staff, using the same carriers, can arrange collection of your controller. Simply place the controller in a suitable box with suitable packing material to safe guard the unit and then contact our Customer Services team who will do the rest.

INQUIRIES:

If you have any queries concerning any PGDT product or service we provide please contact us at one of our Facilities listed on the right.

UK REPAIR CENTER:

The Customer Services Dept.
PG Drives Technology Ltd
1 Airspeed Road, Christchurch,
Dorset, BH23 4HD

Tel: +44 (0)1425 271444
Fax: +44 (0)1425 280177
Email: bettss@pgdt.com

Mrs. Shelley Betts
Customer Services Manager


USA REPAIR CENTER:

PG Drives Technology Inc
2532 East Cerritos Avenue
Anaheim, CA 92806-5627

Tel: 714 712-7911
FAX: 714 978-9512
E-mail: repairs@pgdt.com



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