12. My scooter has stopped driving, is the controller faulty?

Not necessarily! There are many other components that make up a scooter, all of which can potentially cause the vehicle to stop working. Before assuming the controller is at fault, you should conduct some basic checks first.

Does the scooter power-up? If not, check the batteries are not worn or damaged & have been fully charged. Ensure the wiring loom between the controller, the motor, the batteries & the status indicator, (usually a green LED on the tiller head), is connected securely & correctly. If after performing these checks, the scooter will still not power up, you are welcome to return the controller to our Customer Services department for checking. Remember, all of our scooter products have a label affixed to the metal base-plate of the unit, displaying a 'D' type number & serial number. Our current scooter products are the Solo, Egis & S-drive; photos of each of these controllers can be found on this website under Products.

If the scooter does power-up, wait a few seconds and then plug an SP1 hand-held programmer into the controller's charger socket. Alternatively, if the scooter is fitted with an Egis or S-drive, you can use our PC based programmer. Is the programmer displaying a 'trip' code, e.g. '1502'? If the answer to this question is yes, refer to your SP1 manual or use the PC based software's help menu, to provide you with diagnostic assistance. Of course, you're always welcome to give us a call! The manual & PC programmer also give additional information on other symptoms that do not always produce a 'trip'. If the fault still persists you should either contact the scooter manufacturer or call us for further advice.

For more information on diagnostics, please click here.