5. My PGDT controller has been damaged. Can I get it repaired & how much will it cost?

Our Customer Services department can repair all current products and will always to endeavour to repair older controllers where spares are still available. The cost of the repair will depend on the extent of the damage. We only charge for the parts used and the time taken to complete the repair. Prices are therefore levied on an individual basis

Mobility products are extremely safety-critical devices and use of inappropriate spare parts or incorrect calibration and test procedures, could result in a potentially hazardous condition. By using a factory repair service, you can be guaranteed that only parts approved by the original design engineers are used to effect repairs. Using calibration and test procedures identical to the original production process proves the validity of these repairs. PGDT therefore offer a repair service of unique quality for our own products, giving you peace of mind that the controller will operate and perform exactly as the original.

In addition to a basic repair service, various other options are available such as cosmetic refurbishment, fast track service & collection of defective units from your premises. Aggressive repair time targets have been set and in the majority of cases, these are bettered. A free estimate prior to repair is available on request and all units are despatched with a full investigation report on the fault and its likely cause.

Please contact our Customer Services Department for further details.