1. Can I send back a controller to be reconditioned?

Yes! Our comprehensive, fully equipped Customer Services Department can replace all external parts on all current production units so that your controller will look 'as-new'. Depending on parts availability, it may also be possible to offer this service on older controllers no longer in current production. In addition, all returned product is fully retested & recalibrated to ensure a completely reliable & safe unit, as standard.

The cost of this service is tailored to the amount of work required to bring the unit to the required standard. We only charge for the parts used and the time taken to complete the refurbishment. Prices are therefore levied on an individual basis, however, we are confident that we can offer an extremely competitive price on any of your requests. We're also happy to provide a free quote prior to any work being undertaken, just ask!

Mobility products are extremely safety-critical devices and use of inappropriate spare parts or incorrect calibration and test procedures, could result in a potentially hazardous condition. By using a factory repair service, you can be guaranteed that only parts approved by the original design engineers are used to effect repairs & refurbishment. Using calibration and test procedures identical to the original production process proves the validity of these repairs. PGDT therefore offer a service of unique quality for our own products, giving you peace of mind that the controller will operate and perform exactly as the original.

In addition to a basic repair service & cosmetic refurbishment, various other options are available such as fast track service & collection of defective units from your premises. Aggressive time targets have been set and in the majority of cases, these are bettered. All units are despatched with a full investigation report detailing any work undertaken, as well as on any fault and its likely cause.

Please contact our UK Customer Services Manager, Mrs. Shelley Betts, or our US Customer Services Manager, jennings@pgdt.com, for further details or click here for more details.